Refund policy
Welcome to Velora.
At Velora, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return within 07 days of receiving your order.
To qualify for a return:
* The item must be unused, unworn, and in its original condition.
* All original tags, labels, and packaging must be intact.
* A valid proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are not eligible for return or refund:
* Opened or used perfumes
* Worn or washed clothing
* Watches with signs of use or damage
* Gift cards
* Clearance or Final Sale items
* Personalized or custom-made products
Refund Process
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
* Your Order Number
* Clear photos of the product and packaging
Our team will resolve the issue as quickly as possible.
Return Shipping
* If the return is due to our mistake (wrong or damaged item), Velora will cover the return shipping cost.
* For all other returns, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@velora.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM